Shipping, Warranty, and Returns Policy
Shipping
The company provides free shipping throughout the country when purchasing on the company's website only.
Estimated delivery time: 7 business days
Trial Period - 30 Days
Niflaot HaMelach Company offers a 30-day trial period when purchasing a therapeutic salt lamp on the website only.
The trial period begins on the day you receive the lamp at your home.
Return Costs:
- Handling fee: 250 NIS
- Pickup from home: 50 NIS
- Total: 300 NIS (will be deducted from the refund)
Trial Period Conditions:
- Install the product according to the company's written instructions and video
- Send a picture of the lamp placed next to the bed according to the instructions
- Report weekly to the company via WhatsApp only about your progress
- Based on the report, we will know how to respond as needed
- The trial period is only for the size of the lamp that was tailored to the customer during the conversation or through the company's WhatsApp
The return of the product will only be allowed if it is proven that the lamp did not demonstrate therapeutic effectiveness.
Product Return Process
- You must contact the company at the email address ybsltd1999@gmail.com and state that you wish to return the lamp and the reason for the return
- After receiving the request, we will check if you have cooperated according to the instructions and the lamp did not demonstrate therapeutic effectiveness
- We will coordinate with you the time for the lamp pickup
- The pickup will only be from the address where the lamp was delivered. Changing the address is subject to the company's approval and incurs an additional fee
- After the lamp is picked up, the product will be checked upon its arrival at the company's factory
- Refunds will only be possible after the product has been checked and its condition confirmed by the company
The product return and refund process may take 3-5 weeks.
Warranty
The company's products are sent to you after being checked and found to be in good condition.
If the product is defective:
- You must notify the company at the email address ybsltd1999@gmail.com immediately upon noticing the issue
- You must describe the issue and attach a photo/video in which the issue can be seen
Please note:
- The warranty does not cover breakage or mechanical damage
- The warranty is valid at the company's factory in Kibbutz Brak'ai
- The cost of shipping to the factory and back to the customer is not included in the warranty
Contact Us
📱 WhatsApp: 050-2001061
📧 Email: ybsltd1999@gmail.com
🏠 Address: Kibbutz Brak'ai
🕐 Operating Hours: Sun-Thu 17:00-19:00
Additional Links
📖 How to Choose a Therapeutic Salt Lamp - The Complete Guide
